General terms & conditions for the Austrian hotel industry

Cancellation Conditions:
In order to provide you with more security in your holiday planning, we guarantee you a free cancellation or rebooking of your already made reservation and all new bookings, until 1 day before arrival in winter 2022/23 in case a stay is not possible due to official measures, which may be:

• Our hotel has been shut down by the authorities or our village has been cordoned off.
• The borders to Austria are closed and entry for holiday purposes is not permitted

For all other reasons of cancellation the conventional cancellation rules apply:
You may cancel your booking free of charge up to 30 days prior to arrival with E-Mail.  You will receive a confirmation E-Mail. Within the final 30 days before your scheduled arrival date, we bill a cancellation charge equivalent to 70% of the total cost of your stay. In the event of delayed arrival and a no-show or premature departure, you will be billed 100% of the hotel price for each day you were absent. To change travel dates, within 30 days prior to arrival, free of charge is not possible.

Bookings are handled in accordance with regulations established by the Austrian Hotel Association, cancellations conditions are excepted.